How do I claim a promotion?
To claim a promotion, log in to your account and visit the dedicated promotions section. Browse the available offers and click the opt-in button for the one you want. Always ensure you have read the specific terms associated with the offer before completing the required deposit or wager to ensure the bonus is triggered correctly.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before making the deposit. Most promotions require you to activate the offer in your account first. Other reasons may include using a non-qualifying payment method or not meeting the specific criteria outlined in the offer's terms and conditions link.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. If you activate a new offer while another is still active, it may replace the previous one or be unavailable until the first is completed. Check the specific 'stacking' rules on the terms page for each offer.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account has a direct link to its specific terms and conditions. This is the only authoritative source for wagering requirements, game contributions, and limits. You can also find the general platform rules on the main /terms/ page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. The process for opting in and tracking your progress is identical across all devices, ensuring a seamless experience whether you are playing on a smartphone or a desktop computer.
What happens if I forget to opt in?
If you complete a qualifying action without opting in first, the promotion usually cannot be applied retroactively. This is why we strongly recommend checking your promotions tab before every deposit to ensure you are maximizing your account benefits.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus. However, doing so often means forfeiting any winnings generated from that bonus. We recommend contacting support or checking the account settings to see the implications of canceling an active offer.
How do I find out when new promotions are released?
The best way to stay updated is by checking the promotions section in your account regularly. We also send notifications to registered users and update our official channels when new categories or seasonal offers become available for our players in the Philippines.