Privacy Policy | paldobet Official Gaming Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment details, and technical data.
  • Why we collect it: To manage accounts, process payments, and prevent fraud.
  • Who sees it: Internal staff and trusted service partners.
  • Retention: Kept as long as your account is active or required by law.
  • Deletion: Request data removal via our support channels.

Introduction and Scope

This Privacy Policy governs the collection and use of personal information by paldobet. By using our platform, you agree to the practices described in this document. This policy applies exclusively to our official website and mobile applications.

Please note that our platform may contain links to third-party websites. Once you leave our platform, we have no control over the privacy practices of those external sites and encourage you to read their respective policies.

Personal Information We Collect

Account and Identity Data

We collect basic registration details to create your account and ensure you are a unique user. This allows us to maintain your balance and gaming history.

Verification Documents

To comply with age restrictions and security rules, we may request government-issued identification. This is used solely for identity verification (KYC) purposes.

Payment Data

We collect necessary transaction details to process your deposits and withdrawals. This data is handled through secure channels to ensure financial safety.

Gaming and Transaction Activity

We record your game choices, betting history, and financial transactions to provide a seamless user experience and detect irregular patterns.

Technical and Device Data

We automatically collect IP addresses, browser types, operating systems, and device identifiers to optimize site performance and enhance security.

Support Communication

Records of your interactions with our support team are kept to resolve your queries and improve our service quality.

How We Collect Data

We obtain information through three primary methods:

  • Directly from you: Information provided during registration, account updates, or verification processes.
  • Automatically: Technical data collected via cookies and server logs while you navigate the site.
  • Partner Providers: Information received from our partner payment processors or verification services to validate transactions and identity.

Why We Use Data

Your data is used for the following essential purposes:

  • Account Management: Creating and maintaining your user profile and secure access.
  • Financial Processing: Executing deposits and withdrawals accurately and efficiently.
  • Security and Compliance: Verifying age, preventing fraud, and stopping multi-accounting to ensure fair play.
  • Optimization: Personalizing the games and content displayed based on your preferences.
  • Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers only if you have explicitly opted-in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information when absolutely necessary:

  • Service Providers: With trusted partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Requirements: When mandated by law or requested by authorized regulatory agencies to prevent illegal activities.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: All data transmitted between your device and our servers is encrypted.
  • Access Control: Strict internal protocols limit data access to only those employees necessary for operational functions.
  • Payment Isolation: Sensitive payment information is handled through isolated, secure environments.
  • Continuous Monitoring: Our systems are monitored for unauthorized access attempts or anomalies.

Cookies and Tracking

We use cookies to remember your preferences and improve site functionality. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You maintain control over your personal data. You may exercise the following rights via our support channels:

Right to Access & Correct Request a copy of your data or update inaccurate information.
Right to Deletion Request the removal of your personal data from our active databases.
Right to Object Withdraw your consent for marketing communications at any time.
Right to Portability Request your data in a structured, machine-readable format.

Note: Even after an account is closed, certain data must be retained as required by gambling regulations and anti-money laundering laws in the Philippines.

How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we keep specific records for the timeframe required by applicable law in the Philippines to satisfy audit and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately, and any funds will be handled according to our internal security protocols.

Parents or guardians who believe a minor is using our platform should report this immediately through our support channels.

Cross-Border Transfers

To provide a global-standard gaming experience, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to maintain the confidentiality and security of your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy, the data we collect, or how to exercise your rights, please contact our dedicated team via the channels available on our Support Page.